Privacy Policy for Work Order Submission Form
Effective Date: 2/18/2025
At Gatehouse Management, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when submitting a work order through our online form.
1. Information We Collect
When you submit a work order, we may collect the following information:
Personal Identification Information: Name, phone number, email address, and mailing address.
Work Order Details: Information related to the work request, such as the description of the issue, location of the property, and any other relevant details necessary to complete the work.
2. How We Use Your Information
We use the information we collect from your work order submission to:
Process and fulfill your work order request.
Communicate with you about the status of your request, including confirming receipt of your work order, providing updates, and informing you of any changes or delays.
Provide customer support or answer any questions you may have regarding your request.
Ensure proper billing and payment processing (if applicable).
Improve our services and ensure quality control.
3. How We Share Your Information
We may share your personal information in the following circumstances:
Service Providers: We may share your information with third-party contractors, technicians, or service providers to complete the work order request. These third parties are bound by confidentiality agreements and are not permitted to use your information for purposes beyond fulfilling your request.
Legal and Compliance: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal obligations.
Business Transfers: In the event of a business transition, such as a merger, acquisition, or sale, your personal information may be transferred as part of that transaction.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to collect information about your interaction with our work order submission form and improve your user experience. These technologies may help us analyze form submissions and detect issues or improve functionality. You may control cookies through your browser settings.
6. Retention of Data
We will retain your personal information for as long as necessary to complete the work order request, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer necessary, your information will be securely deleted or anonymized.
7. Your Rights
Depending on your location and applicable laws, you may have rights related to your personal information, including:
The right to access the personal information we hold about you.
The right to correct or update inaccurate information.
The right to request deletion of your personal information (subject to legal or contractual obligations).
The right to withdraw consent for processing, where applicable.
8. Third-Party Websites
Our work order submission form may contain links to third-party websites, such as payment processors or contractors’ websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before submitting any personal information.
9. Children’s Privacy
Our work order submission form is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we update the policy, the effective date will be revised at the top of this page. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the information you’ve submitted, please contact us:
Gatehouse Management, LLC
448 W James St, Lancaster PA 17603
Phone: 717-415-0622 ext. 1
Email: services@jamesstreethousing.com